Cultural ICT Consultant

Role title: Cultural ICT Consultant
Also known as: Cultural ICT Ambassador / Cultural ICT Advisor/ Cultural ICT Specialist 
Relevant professions:  
Summary statement: Analyses museums’ or other cultural institutions’, such as galleries, achives, libraries, etc. (hereinafter refered to only as museums), and visitors’ needs, defines and specifies solution requirements and evaluates installed solutions.
To identify the best-suited solutions, according to the museums’ and visitors’ needs, requirements and financial resources and deliver advice on how new technologies can enhance collections and make them more attractive to all types of visitors on- and off-line, but also attract new audiences and ensure their return. 
Deliverables: Accountable
Responsible Contributor
  • Provide Provision of advice on the development of ana ICT strategy, which will beneft both the museum and the visitors.
  • Development ofprovides guidelines for the implementation of this strategy in the most effective and efficient manner.
  • Evaluation of customer needs.
  • Advice on selection of adequate products and services.


  • Solution specifications.
  • Liaising between ICT providers and museum staff.
  • Market analysis.
  • User requirements.
  • Suggestion of relevant ICT products/services.
  • Quality control.
  • Assessment of ethical issues.
Main task/s: Related to museums’ and visitors’ needs:
  • To analyse the market, identify market needs and user requirements.
  • To evaluate museums’ and visitors’ needs and formulate options.
  • To interface technology and museum needs.
  • To understand the expectations of museums and visitors.
  • To foresee the impact of technological solutions that will meet the needs of the internal teams s/he works with, as well as of the visitors.
Related to the provision of advices on the ICT strategy and solutions:
  • To advise on the elaboration of the institution’s ICT strategy.
  • To plan time, cost and quality of the designed and specified solution including ROI of any technologies.
  • To raise awareness on information technology innovations and potential value to a business.
  • To engage museums in the adoption of new technologies for improved access to cultural heritage.
  • To remain informed of new and emerging technologies and systems.
  • To provide advice on the selection of products and solutions.
  • To advise on the preparation and negotiation of contracts with suppliers.
  • To advise on compliance with standards and regulations on ICT.
  • To provide advice on how to optimize the use of existing tools and systems.
  • To communicate with museums, staff and technology providers.
  • To act as a relay between ICT providers/commercial service providers and museums.
Environment: Works as an external consultant or internally within the museum. Is at the crossroad of the museum management team, permanent or temporary exhibitions curators, communication and marketing team (incl. web services) and visitor services team.
  • Percentage of recommendations accepted by management.
  • Spread of recommendations on strategic, tactical and operational level.
  • Percentage of projects delivered on time, within budget, within scope and according to quality requirements.
  • Increased interest on the museum on- and off-line.
  • Promotion of museums as a showcase of effective use of new technologies.

The eCult Skills project has been funded with support from the European Commission.
This publication reflects the views only of the author, and the Commission cannot be held responsible for any use which may be made of the information contained therein.